ITIL Foundation 2014: ITIL-Foundation Exam
ITIL-Foundation Questions & Answers
Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation 2014
Q & A: 215 Q&As

QUESTION 1
What do customer perceptions and business outcomes help to define?
A. The value of a service
B. Governance
C. Total cost of ownership (TCO)
D. Key performance indicators (KPIs)
Answer: A

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