MB2-718 PDF

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QUESTION 31
Which of the following records can you convert into a case?

A.    task
B.    queue
C.    lead
D.    opportunity

(more…)

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We Lead2pass.com are providing MB2-718 exam braindumps here in both PDF file and Online Practice Test Formats. The MB2-718 dumps are updated time to time having all the questions answers which cover complete course outlines of the MB2-718 certification exam.

Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-718.html

QUESTION 21
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPls) can you create actions? Each correct answer presents a complete solution.

A.    Escalate By
B.    Resolve By
C.    First Response By
D.    Close By

(more…)

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-718.html

QUESTION 11
You need to enable the Map view for the schedule board. What should you do first?

A.    Enable service territories.
B.    Enable the connection to Bing Maps.
C.    Enable Custom Geolocation.
D.    Select a resource details view.

(more…)

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-718.html

QUESTION 1
You implement the Unified Service Desk (USO). You plan to implement actions and replacement parameters. Which three symbols are valid replacement keys? Each correct answer presents a complete solution.

A.    A
B.    –
C.    +
D.    $
E.    ~

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