Monthly Archives: March 2017

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    QUESTION 31
    You plan to create a service activity.
    You need to identify which resources can be added to the service activity.
    What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

    A.    a user
    B.    a territory
    C.    a business unit
    D.    a facility

    (more…)

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    QUESTION 21
    You are evaluating whether to use a standard or an enhanced service level agreement (SLA). You need to identify a characteristic of a standard SLA.
    What should you identify?

    A.    The SLA can be paused-
    B.    The status can be tracked directly from the case form .
    C.    Actions can be triggered based on specific success catena .
    D.    The failure time is tracked .

    (more…)

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    QUESTION 11
    You create a new case to which an enhanced service level agreement (SLA) is applied.
    The SLA states that the case will be resolved in two hours.
    You work on the case for 20 minutes, and then you discover that you require a password from the customer. The customer is unavailable, so you change the status reason of the case to On Hold. Forty minutes later, the customer sends you the password and you change the status reason of the case to In Progress.
    You work on the case for 30 minutes, and then you change the cases status reason to On Hold, while you wait for a response from the customer. Twenty minutes later, you receive a response from the customer and you change the cases status reason to In Progress.
    You work on the case for an additional 30 minutes, and then you change the case s status reason to Resolved.
    How many minutes will the Resolve By KPI display for this case?

    A.    30
    B.    80
    C.    110
    D.    140

    (more…)

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    QUESTION 1
    Your team uses the Dynamics CRM knowledge base.
    You do not use the interactive service hub.
    You use articles to resolve cases
    You have an article template named ArticleTemplate1.
    You publish articles that use ArticleTemplate1.
    You need to prevent ArticleTemplate1 from being used to create any more articles.
    The solution must ensure that existing articles remain available.
    What should you do?

    A.    Modify the properties of ArticteTemplate1.
    B.    Delete ArticteTemplate1.
    C.    Deactivate ArticleTemplate1.
    D.    Remove ArticleTemplate1 from the default solution.

    (more…)

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    QUESTION 71
    You have two price lists described as shown in the following table.
    You create an opportunity that uses Pricelist1.
    The opportunity contains line items for Product 1 and Product 3.
    You add a write-in product named Product 5 that has a price of $8.
    You change the opportunity to use Pricelist 2, and then you add Product 2.
    You need to identify which products are listed in the opportunity.
    What should you identify?

    A.    Product 1 with a price of $15
    Product 2 with a price of $20
    Product 3 with a price of $10
    Product 5 with a price of $8
    B.    Product 1 with a Price of $15
    Product 2 with a price of $20
    Product 5 with a price of $8
    Product 3 removed
    C.    Product 1 with a price of $10
    Product 2 with a price of $20
    Product 3 with a price of $10
    Product 5 with a price of $8
    D.    Product 2 with a price of $20
    Product 5 with a price of $8
    Product 1 and Product 3 removed

    (more…)

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    QUESTION 61
    You have a Dynamics CRM organization.
    A manager wants to share data with an external consultant by using a dynamic PivotTable.
    You need to tell the manager what to do before the external consultant can access the data in the PivotTable.
    What should you instruct the manager to do first?

    A.    Add Share access to a security role.
    B.    Assign a license.
    C.    Add Append To access to a security role.

    D.    Assign a view.

    (more…)

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    QUESTION 51
    For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created?(Choose TWO)

    A.    Opportunities
    B.    Activities
    C.    Cases
    D.    Users
    E.    Teams

    (more…)

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    QUESTION 41
    You plan to export sales data that will be used in the annual report of your company.
    You need to provide a copy of some of the sales data to the company stakeholders.
    Which format can you use to export the data?

    A.    Adobe PDF
    B.    Microsoft Word
    C.    Microsoft PowerPoint
    D.    Microsoft Visio

    (more…)

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    QUESTION 31
    You have an opportunity that has three open activities.
    The opportunity record and the activity records are owned by a user named User1.
    User 1 assigns the opportunity to a user named
    You need to identify what occurs to the ownership of the records.
    What should you identify?

    A.    User1 remains the owner of the opportunity and the activities.
    B.    User1 remains the owner of the opportunity.
    Users2 becomes the owner of the activities
    C.    User2 becomes the owner of the opportunity and the activities.
    D.     User2 becomes the owner of the opportunity.
    User1 remains the owner of the activities

    (more…)

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    QUESTION 21
    Your company plans to deploy Dynamics CRM.
    In the previous sales database, you did not track products
    Members of the management team are evaluating whether to use the product catalog in the CRM organization.
    You need to identify which enhancements to the sales flow can be achieved by using the product catalog.
    What are two possible enhancements that you can identity? Each correct answer presents a complete solution.

    A.    inventory management integration
    B.    automated sales pipeline velocity tracking
    C.    automated revenue calculation
    D.    automated quotes, orders, and invoicing

    (more…)

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